[. . . ] c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. Reproduction in any manner whatsoever without the written permission of Dell Inc. [. . . ] Software usually includes installation instructions in its documentation or on a floppy disk or CD. A program is designed for an earlier Microsoft® Windows® operating system R U N T H E PR O G R A M C O M P A T I B I L I T Y W I Z A R D -- Program compatibility is a mode in Windows that lets you run programs written for earlier versions of Windows. For more information, search for the keyword program compatibility wizard in Windows Help and Support. A solid blue screen appears TURN T H E C O M P U T E R O F F -- If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer. Dell MediaDirect problems C H E C K T H E D E L L M E D I A D I R E C T H E L P F I L E F O R I N F O R M A T I O N -- Use the Help menu to access Dell MediaDirect Help. TO P L A Y M O V I E S W I T H D E L L M E D I A D I R E C T , Y O U M U S T H A V E A D V D D R I V E A N D T H E DELL D V D P L A Y E R -- If you purchased a DVD drive with your computer, this software should already be installed. VI D E O QUALITY P R O B L E M S -- Turn off the Use Hardware Acceleration option. This feature takes advantage of the special processing in some graphics cards to reduce processor requirements when playing DVDs and certain types of video files. 110 Troubleshooting C A N N O T P L A Y S O M E M E D I A F I L E S -- Because Dell MediaDirect provides access to media files outside the Windows operating system environment, access to licensed content is restricted. Licensed content is digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be played. You can access licensed files in the Windows operating system environment. AD J U S T I N G T H E C O L O R S E T T I N G S F O R M O V I E S T H A T C O N T A I N S C E N E S T H A T A R E T O O D A R K O R T O O B R I G H T -- Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the brightness/contrast/saturation ratios. NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dell for assistance (see "Contacting Dell" on page 160). Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION -- · · · · · Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. If necessary, uninstall and then reinstall the program. BA C K U P Y O U R F I L E S I M M E D I A T E L Y USE A V I R U S-S C A N N I N G P R O G R A M T O CHECK T H E HARD DRIVE , FLO P P Y D I S K S, OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU S C A N T H E C O M P U T E R F O R S P Y W A R E -- If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support. dell. com and search for the keyword spyware. R U N T H E D E L L D I A G N O S T I C S -- If all tests run successfully, the error condition is related to a software problem (see "Dell Diagnostics" on page 91). Troubleshooting 111 Memory Problems Fill out the "Diagnostics Checklist" on page 159 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE -- · · · · · · · Save and close any open files and exit any open programs you are not using to see if that resolves the problem. If necessary, install additional memory (see "Memory" on page 140). Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory" on page 140). Run the Dell Diagnostics (see "Dell Diagnostics" on page 91). Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory" on page 140). Ensure that you are following the memory installation guidelines (see "Memory" on page 140). Run the Dell Diagnostics (see "Dell Diagnostics" on page 91). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS -- Network Problems Fill out the "Diagnostics Checklist" on page 159 as you complete these checks. [. . . ] A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk is left in the drive when the computer is shut down and then turned on, the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system. If the computer is infected, the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated. V -- volt -- The measurement of electric potential or electromotive force. [. . . ]